Customer & Member Operations Guide — How to Use TFast FinCore

This official operational guide provides complete step-by-step instructions for members and customers using the TFast FinCore Digital Self-Service Portal.

Step 1: Onboarding & KYC Registration

1. Navigate to the registration portal at /register (when enabled by your SACCO) or visit your branch teller desk.
2. Provide your legal First Name, Last Name, Email, Ugandan 9-digit Mobile Number (+256 7XXXXXXXX), District, City/Municipality, and Residential Address.
3. Select your primary institution branch.
4. Once verified and approved by branch compliance officers, your savings account is provisioned automatically.

Step 2: Accessing Your Digital Wallet & Savings

Log in via /login. Your customer dashboard displays:

• Net Available Balance: Cleared funds available for withdrawal or transfer (excluding locked loan guarantee liens).
• Savings Accounts: Individual savings deposit accounts and full transaction statements.
• Active Credit Balance: Outstanding principal and upcoming installments across your active loans.

Step 3: Deposits & Instant Money Transfers

1. Deposits: Make deposits at your branch cashier desk or online via your SACCO's configured PesaPal or Flutterwave gateway (Mobile Money MTN/Airtel or Card).
2. Transfers: From the sidebar, select Transfer → Own Account Transfer or Other Account Transfer to move funds between accounts. The balances update as soon as the transfer is saved.

Step 4: Applying for Institutional Loans & Repayments

1. Click Loans → Apply For Loan, select a loan product, and review the transparent amortization schedule before submitting.
2. Once approved and disbursed, navigate to Loans → My Loans to view installment due dates and make repayments from your savings account.

Step 5: SACCO Shares & Dividend Participation

In SACCO and cooperative profiles, members can inspect their share capital holdings and view dividend distributions credited to their savings accounts.

Need Assistance?

Contact your SACCO branch office for account inquiries, or reach out to TFast Digital Agency technical support at info@tfastdigital.com.